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Frequently Asked Questions

Please click on the questions below to reveal the answers.

When I move to Blue Cherry Telecom Limited, can I keep my existing BT number? ( + show answer )

Your number will stay exactly the same.

I have equipment rented from my current supplier, how is this affected? ( + show answer )

A: Your equipment will stay exactly the same. If you're renting the equipment then you will continue the agreement as normal. We will just bill you for your line rental and calls.

I have suffered problems in the past with other telecoms providers. What makes you different to other suppliers? ( + show answer )

A: Here are a couple of reasons why we believe using Blue Cherry Telecom Limited is better than our rivals:

  • Not only are we amongst the cheapest wholesale service providers but we also pride ourselves on the quality of our customer services and our account management. From the first point of contact, right through your life with us as a customer we are committed to ensuring that you receive a service that is second to none.
  • We can guarantee that in the unlikely event of a fault an openreach engineer, if required, would be dispatched in exactly the same way as before.
  • Blue Cherry Telecom Limited is designed for the small to medium business. Therefore we understand your needs and how important it is for you not to take time out of running your business to wait on hold, only to be passed to another unhelpful operator.

Will there be any disruption to my service? ( + show answer )

A: If you transfer to Blue Cherry Telecom Limited you won't even lose one single second of service. It is a completely seamless transfer. The only thing that will change is the cost of your bills.

How long does it all take? ( + show answer )

A: To register is simple, it takes just a few minutes and then we will take care of everything for you. It should take around 14 days for the switch to take place and then the next bill you will receive will be from Blue Cherry Telecom Limited.

The rates advertised on your web site aren't the same as I have been offered by one of your sales people? ( + show answer )

A: From time to time we run special offers and campaigns to attract new customers to use Blue Cherry Telecom Limited's services. These offers are strictly limited so don't take too long to think about it!

Who do I contact if I have a fault on my line? ( + show answer )

A: Contact us and we will assist you in ensuring that the fault is established and if necessary an engineer will be dispatched to your premises to fix the problem.

I'm still not sure, can you give me more information? ( + show answer )

A: Of course, our expert telecom advisors are available to speak to on 01908 350 750 please feel free to give us a call and we will happily answer any queries for you.