BlueCherry Telecom Ltd

Q&A

When I move to bluecherry, can I keep my existing BT number?

Your number will stay exactly the same.

I have equipment rented from my current supplier, how is this affected?

Your Equipment will stay exactly the same. If you're renting the equipment then you will continue the agreement as normal. We will just bill you for your line rental and calls.

I have suffered problems in the past with other telecoms providers. What makes you different to other suppliers?

Here are a couple of reasons why we believe using bluecherry is better than our rivals:

  • Not only are we amongst the cheapest wholesale service providers but we also pride ourselves on the quality of our customer services and our account management. From the first point of contact, right through your life with us as a customer we are committed to ensuring that you receive a service that is second to none.
  • We can guarantee that in the unlikely event of a fault, if required a openreach engineer if required would be dispatched in exactly the same way as before.
  • bluecherry is designed for the small to medium business, therefore we understand your needs and how important it is for you to not take time out of running your business to wait on hold only to be passed to another unhelpful operator.

Will there be any disruption to my service?

If you transfer to bluecherry you won't even lose one single second of service. It is a completely seamless transfer, the only thing that will change is the cost of your bills.

How long does it all take?

To register is simple, it takes just a few minutes and then we will take care of everything for you. It should take around 14 days for the switch to take place and then the next bill you will receive will be from bluecherry.

The rates advertised on your web site aren't the same as I have been offered by one of your sales people?

From time to time we run special offers and campaigns to attract new customers to use bluecherry's services, these offers are strictly limited so don't take too long to think about it!!

Who do I contact if I have a fault on my line?

Contact us on 01908 849 849 and we will assist you in ensuring that the fault is established and if necessary an engineer will be dispatched to your premises.

I'm still not sure; can you give me more information?

Of course, our expert telecom advisors are available to speak to on 01908 849 849 please feel free to give us a call and we will happily answer any queries for you.

Why don't bluecherry advertise on the television?

Bluecherry is always on the lookout for new customers. We work within in a business to business environment and we feel our best approach is through networking and trade fairs, as well as direct marketing. A lot of our customers are actually acquired through recommendation, further strengthening bluecherry's name. Therefore, we feel it is not necessary to use expensive marketing as ultimately this will only force us to increase our prices.

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